Privacy Policy

Last updated: August 2026

Melissa How respects your privacy and is committed to protecting the personal information you provide.

This Privacy Policy explains how personal information is collected, used, stored and protected when you visit this website or contact Melissa How.

This policy is intended to explain our privacy practices clearly and transparently. Where applicable, personal information is managed in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Who we are

This website is operated by Melissa How.

If you have any questions about this Privacy Policy or how your personal information is handled, you can contact Melissa How using the details provided at the end of this policy.

What personal information we collect

The type of personal information collected depends on how you interact with the website.

This may include:

  • your name
  • email address
  • telephone number
  • business or organisation details
  • information you provide when making an enquiry
  • information contained in correspondence with you
  • information you provide when booking or arranging a consultation
  • information about how you use this website, including technical information such as your IP address, browser type, device and operating system
  • information collected through cookies, analytics and other website technologies.

You can generally browse this website without providing personal information.

We do not intentionally collect sensitive information through this website unless it is reasonably necessary for a particular purpose and permitted by law.

How we collect personal information

We may collect personal information:

  • directly from you when you submit an enquiry or contact us
  • when you book a consultation or otherwise arrange to work with us
  • when you subscribe to communications from us
  • when you correspond with us by email or other means
  • automatically through your use of the website, including through cookies, analytics and similar technologies
  • from third-party services used to operate the website or provide services to you.

Where practicable, we collect personal information directly from you.

Why we collect and use personal information

We collect, hold and use personal information for purposes including:

  • responding to enquiries
  • communicating with you about our services
  • arranging and delivering consulting services
  • scheduling consultations and meetings
  • providing information or resources you have requested
  • sending marketing communications where you have consented to receive them or where otherwise permitted by law
  • understanding how people use our website and improving its content, functionality and performance
  • managing our business and maintaining appropriate records
  • complying with legal or regulatory obligations.

We will only use or disclose personal information for purposes that are reasonably necessary for our business activities or otherwise permitted or required by law.

Disclosure of personal information

We do not sell or rent your personal information.

We may disclose personal information to third-party service providers where this is reasonably necessary to operate our website, communicate with you or provide services to you.

Depending on how you interact with us, these providers may include website hosting, scheduling, email, analytics, technology and other business service providers.

We require service providers that handle personal information on our behalf to handle that information appropriately and in accordance with their obligations.

We may also disclose personal information where required or authorised by law, including where necessary to comply with a legal obligation, court order or regulatory requirement.

If our business is sold, transferred or restructured, personal information may be transferred as part of that transaction, subject to applicable privacy requirements.

Overseas disclosure

Some third-party technology and service providers we use may store or process personal information outside Australia.

The countries in which personal information may be processed will depend on the services we use from time to time and may include countries such as the United States and other jurisdictions in which our service providers or their technology infrastructure operate.

We take reasonable steps to ensure that personal information disclosed to overseas recipients is handled appropriately and in accordance with applicable privacy requirements.

Cookies and website analytics

This website may use cookies and similar technologies.

Cookies are small files stored on your device that can help a website remember information about your visit, improve functionality and understand how the website is being used.

We may use cookies and analytics technologies to:

  • understand website traffic and usage
  • identify which pages and content are being viewed
  • improve website performance and user experience
  • understand how visitors arrive at and interact with the website.

Some cookies may be placed by third-party services used by the website.

You can manage or delete cookies through your browser settings. Disabling cookies may affect some website functionality.

How we protect personal information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

The security measures we use may include appropriate access controls, password protection, secure systems and the use of reputable technology and service providers.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

How long we keep personal information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain appropriate business records, resolve disputes or comply with legal and regulatory obligations.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

Accessing or correcting your personal information

You may request access to personal information we hold about you.

You may also ask us to correct personal information if you believe it is inaccurate, out of date, incomplete or misleading.

To make a request, contact us using the details below. We may need to verify your identity before providing access to or changing personal information.

We will generally respond to requests within a reasonable period and in accordance with applicable privacy requirements.

In some circumstances, we may be unable to provide access to particular information or may need to refuse a request where permitted or required by law. If this occurs, we will explain the reason where appropriate.

Direct marketing

If you choose to subscribe to marketing communications, we may use your contact details to send you information about our services, insights and other relevant content.

Commercial electronic messages will only be sent where we have the required consent or are otherwise permitted to do so under applicable law.

Marketing communications will identify the sender and provide a straightforward way to unsubscribe.

You can unsubscribe at any time by using the unsubscribe facility provided in the communication or by contacting us directly. We will process unsubscribe requests in accordance with applicable requirements. Australian spam rules generally require commercial electronic messages to include a functional unsubscribe mechanism and for unsubscribe requests to be actioned within five business days.

Third-party websites and services

This website may contain links to third-party websites, social media platforms or other online services.

If you follow a link to another website, that website will have its own privacy practices and policies. We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information to it.

Privacy complaints

If you believe we have handled your personal information in a way that breaches applicable privacy requirements, you can contact us and explain your concern.

We will review your complaint and respond within a reasonable period.

Please provide sufficient information to allow us to investigate the matter, including details of what happened and any relevant correspondence.

If you are not satisfied with our response, or your complaint is not resolved, you may contact the Office of the Australian Information Commissioner (OAIC) for further information about making a privacy complaint.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, privacy practices or legal obligations.

The updated version will be published on this website with the revised date shown at the top of the policy.

Contact us

If you have a question about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint, you can contact us using the contact form on this website or by writing to us at the postal address below.

Melissa How
P.O. Box 6330, South Yarra VIC 3141

We will use the information you provide to respond to your request or enquiry.